Contact Us
CONTACT US
WE'RE HERE TO HELP.
Questions about your order, a product, shipping, returns, or anything else?
Get in touch with VAEREN Customer Care. We'll make sure your request gets to the right place.
CUSTOMER CARE
For order and product support, contact us at:
support@vaerenshop.com
We typically respond within 1–2 business days.
For faster assistance with an existing order, please include your order number in your message.
ORDER SUPPORT
Contact us if you need help with:
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Order status or tracking
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Shipping and delivery
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Returns or exchanges
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Refunds
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Damaged, defective, or incorrect items
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Product information or care
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Order changes or cancellations
For damaged, defective, or incorrect items, please include clear photos or video where relevant so we can review the issue more efficiently.
SEND US A MESSAGE
Use the contact form below and we'll get back to you as soon as possible.
Name
Email
Order Number
Subject
Message
SEND MESSAGE
BEFORE YOU CONTACT US
You may find the answer you're looking for here:
TRACK YOUR ORDER →
Check the latest status of your shipment.
SHIPPING POLICY →
Processing, delivery times, tracking, and international shipping.
RETURNS & EXCHANGES →
Return eligibility and exchange instructions.
REFUND POLICY →
Refund methods and processing times.
PRODUCT CARE →
How to care for your VAEREN products.
FAQs →
Quick answers to common questions.
BUSINESS & PARTNERSHIPS
For business inquiries, collaborations, or partnerships:
Velc.commerce@gmail.com
Please note that order-related questions should be sent to Customer Care so they can be handled appropriately.
VAEREN
VAEREN is operated by VELC Commerce Limited Liability Co.
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801
Customer Care: Vae.support@gmail.com
Carry with intention.
