Returns & Exchanges

RETURNS & EXCHANGES

SIMPLE RETURNS. CLEAR PROCESS.

We want you to feel confident with every VAEREN purchase. If something isn't right, eligible items can be returned within 30 days of delivery.

30-DAY RETURNS

To be eligible for a return, your item must:

Be returned within 30 days of delivery
Be unused and in its original condition
Show no signs of wear, alteration, or customer-caused damage
Include original components and accessories
Include your order information or proof of purchase

Original packaging should be included where reasonably applicable.

HOW TO START A RETURN

Contact VAEREN Customer Care at support@vaerenshop.com before sending anything back.

Please include:

Your order number
The item you wish to return
Your reason for return
Photos if the product is damaged, defective, or incorrect

Once your request is reviewed, we'll provide the appropriate return instructions and return destination.

Please do not return products to the sender address shown on your package unless instructed by us.

Returns sent without authorization or to an incorrect address may not be accepted.

EXCHANGES

Need a different size, color, or product? Contact us and we'll help determine the available options.

Because inventory can change, direct exchanges cannot always be guaranteed.

If a direct exchange is unavailable, you may be asked to return the original eligible item and place a new order for your preferred replacement.

RETURN SHIPPING

For standard returns or change-of-mind purchases, customers are responsible for return shipping costs.

We recommend using a trackable shipping method when arranging your own return.

If you received a damaged, defective, or incorrect item, contact us first. Once the issue is verified, we'll provide an appropriate resolution and return instructions where necessary.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If something arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible with your order number and clear photos or video of the issue.

Once reviewed, we'll determine the appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

ITEMS THAT CANNOT BE RETURNED

Returns may not be accepted for:

Used, worn, altered, or customer-damaged items
Items outside the applicable return period
Personalized or custom products, where applicable
Gift cards, where applicable
Products clearly marked Final Sale before purchase

These exclusions do not affect consumer rights that cannot be excluded under applicable law.

INTERNATIONAL RETURNS

Return procedures and shipping costs may vary by destination.

Please contact us before sending an international return so we can provide the correct instructions and return destination.

Additional statutory return or withdrawal rights may apply depending on your country or region.

WHAT HAPPENS NEXT?

Once your return is received and inspected, we'll notify you of the outcome.

If your return qualifies for a refund, it will be processed according to our Refund Policy.

NEED HELP?

We're here to make the process straightforward.

VAEREN Customer Care
support@vaerenshop.com

Please include your order number when contacting us so we can assist you faster.

CONTACT CUSTOMER CARE →