Returns & Exchanges

Returns & Exchanges

Our Promise to You

We want every order to arrive exactly as expected.

Because our products are food items, we’re unable to accept physical returns or exchanges once an order has been shipped. This helps protect product safety and ensures that every item sent to our customers meets the standards we expect.

That said, if something genuinely goes wrong with your order, we’ll make it right.

Returns & Exchanges

Due to the nature of food products, all sales are final once an order has shipped.

We cannot accept returned food products, including unopened, opened, partially consumed, or previously handled packages.

Instead of asking you to send a food item back, eligible issues are handled through a refund or replacement. This follows the same core approach used by our fulfillment partner.

When You're Eligible for a Refund or Replacement

Please contact us if:

  • Your order arrives damaged
  • You receive the wrong product
  • An item is missing from your order
  • The product arrives with a clear quality issue

Depending on the situation and product availability, we may provide a replacement, full refund, or partial refund.

What Isn't Eligible

We understand that everyone has different preferences, but we cannot issue refunds for:

  • Change of mind
  • Personal taste or texture preferences
  • Products that were stored or handled improperly after delivery
  • Issues reported outside the eligible claim period

Because this is a naturally made food product, slight variations in color, shape, sweetness, or texture may occur from one piece or batch to another.

These natural variations are not considered product defects.

Something Wrong With Your Order?

Please contact us within 7 days of delivery.

For damaged packages or visible quality concerns, we strongly recommend contacting us within 48 hours of receiving your order so we can resolve the issue as quickly as possible. Banaco uses the same 7-day claim window and recommends reporting within 48 hours.

Please include:

Your order number
The email used at checkout
Clear photos of the product and packaging
A short description of what happened

Contact us at:

support@vaerenshop.com

We aim to review requests within 1–2 business days.

Refunds

Once a refund has been approved, it will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Please note that the time it takes for funds to appear after we issue a refund is controlled by your financial institution.

Replacement Orders

If your claim is approved for replacement, we’ll arrange a replacement shipment whenever inventory is available.

You will receive updated shipping or tracking information once the replacement is prepared.

If a replacement is unavailable, we may issue an appropriate refund instead.

Order Changes & Cancellations

We begin processing orders quickly.

If you need to cancel your order or correct an order detail, please contact us within 1 hour of placing your order.

After that time, we cannot guarantee changes or cancellation because the order may already have entered fulfillment. Banaco likewise allows approximately one hour before an order enters processing, after which changes are no longer permitted.

If your order has already shipped, it cannot be cancelled.

Please Check Your Order When It Arrives

We recommend inspecting your package soon after delivery.

If the package appears damaged or the product seems compromised, take clear photos of:

  • The outer shipping package
  • The product packaging
  • The affected product
  • Any visible shipping label, when relevant

Please keep the product and packaging until our support team has reviewed your request.

Need Help?

If you have a question about your order, product, delivery, refund, or replacement, please reach out to us.

Email: support@vaerenshop.com

We’re here to help and will always do our best to resolve genuine order issues fairly.