FAQs
FREQUENTLY ASKED QUESTIONS
EVERYTHING YOU NEED TO KNOW.
Quick answers about ordering, shipping, returns, and shopping with VAEREN.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, estimated delivery is 5–12 business days.
You'll receive tracking information as soon as your order is on the way.
Do you offer free shipping?
Yes. Shipping is free on all VAEREN orders.
International orders may be subject to customs duties or import taxes depending on the destination.
How can I track my order?
Once your order ships, we'll send you a confirmation email with tracking information.
You can also check your shipment through our Track Your Order page.
Can I change or cancel my order?
Contact us as soon as possible after placing your order.
We'll do our best to help, but changes or cancellations cannot be guaranteed once your order has entered fulfillment or shipped.
What is your return policy?
Eligible items can be returned within 30 days of delivery, provided they meet our return conditions.
For change-of-mind returns, return shipping is generally the customer's responsibility.
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Can I exchange an item?
Yes, where possible. Contact us if you'd like a different size, color, variant, or product.
If a direct exchange isn't available, we'll guide you through the available options.
When will I receive my refund?
Once your eligible return is received and approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for processing. Your bank or payment provider may take additional time to post the funds.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos or video of the issue.
We'll review it and provide an appropriate resolution, which may include a replacement or refund.
Why did my order arrive in separate packages?
Some items may be fulfilled separately, so products from the same order can occasionally arrive at different times.
Don't worry—you won't be charged additional shipping fees if we split your order into multiple shipments.
How can I contact VAEREN?
For questions about your order, products, returns, or anything else, contact VAEREN Customer Care at:
support@vaerenshop.com
We typically respond within 1–2 business days.
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