Shipping Policy

Shipping Policy

At Vaeren Shop, we want every order to reach you safely, reliably, and with clear updates along the way.

Order Processing

Orders are typically processed within 2–3 business days after your order is confirmed.

Once an order enters fulfillment, we may no longer be able to change the shipping address, items, or other order details.

U.S. Delivery

For customers within the continental United States, please allow approximately:

7–10 business days for delivery

Most orders may arrive sooner, but occasional delays can occur during holidays, peak shopping periods, severe weather, carrier disruptions, or when additional address verification is required. 

Where Your Order Ships From

Depending on inventory availability and your location, your order may be fulfilled from facilities in the United States, Vietnam, or another fulfillment location.

Our fulfillment network works with established shipping carriers to route packages efficiently to their destination.

Tracking Your Order

Once your package has shipped, you will receive a shipping confirmation email with tracking information.

In some cases, an order may be shipped in more than one package and may therefore have multiple tracking numbers.

Address Changes

Please double-check your shipping address before completing checkout.

If you need to make a change, contact us as soon as possible. Orders move into processing quickly, and changes generally cannot be guaranteed once fulfillment has begun. Vaeren Shop allows order changes or cancellations only within the first hour before fulfillment begins.

Delivery Issues

If your tracking shows a failed delivery, pickup request, insufficient address, or another delivery issue, please contact the carrier as soon as possible.

If you need additional assistance, contact us at [support@vaerenshop.com] with your order number and we will help investigate the shipment.

Damaged, Incorrect or Missing Orders

If your package arrives damaged, contains the wrong product, is missing an item, or has a clear quality issue, please contact us within 7 days of delivery. For the fastest resolution, we recommend contacting us within 48 hours.

Please include your:

  • Order number
  • Email used at checkout
  • Clear photos of the product and packaging
  • Brief description of the issue

Eligible cases may receive a replacement, full refund, or partial refund, depending on the circumstances.

Questions?

If you have any questions about your order, shipping status, or delivery, please contact us at:

[support@vaerenshop.com]

We’ll be happy to help