SHIPPING POLICY

SHIPPING, MADE CLEAR.

We want you to know what to expect from the moment your order is placed to the moment it arrives.

Below you'll find everything you need to know about processing, delivery, tracking, and shipping issues.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

During high-volume periods, product launches, or holidays, processing may take slightly longer.

Processing time is separate from estimated delivery time.

ESTIMATED DELIVERY

Once your order has been processed and shipped, estimated delivery is typically 5–12 business days.

Please note that the 5–12 business day estimate does not include our 1–3 business day order processing time.

Estimated Timeline

Order Processing: 1–3 business days
Estimated Delivery: 5–12 business days after shipment

Delivery times are estimates and may vary depending on your location, carrier operations, customs processing, peak periods, weather, or other circumstances outside our direct control.

Once tracking becomes available, we'll send you a shipping confirmation so you can follow your order along the way.

FREE SHIPPING

VAEREN offers free shipping on all orders. The price you see at checkout is the final price you pay, with no additional shipping fees.

ORDER TRACKING

Once tracking becomes available, you'll receive shipping confirmation with your tracking information.

Please allow some time for the carrier to update tracking after the shipment has been created.

TRACK YOUR ORDER →

If your tracking has not updated for an extended period, contact VAEREN Customer Care and we'll help review the shipment.

MULTIPLE SHIPMENTS

Some orders may arrive in more than one package.

Because products may be fulfilled separately, items from the same order can occasionally have different tracking numbers or delivery dates.

There is no additional shipping charge solely because we divide an order into multiple shipments.

SHIPPING ADDRESS

Please review your shipping information carefully before placing your order.

If you notice an error, contact us as soon as possible. We'll make reasonable efforts to update your information, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

VAEREN is not responsible for delivery issues resulting from inaccurate or incomplete information provided at checkout, except where required by applicable law.

DELAYS & DELIVERY ISSUES

Occasionally, shipments may be delayed by circumstances outside our direct control, including carrier disruptions, severe weather, customs processing, peak shipping periods, or other logistical events.

If your order is significantly delayed, contact us and we'll help investigate the shipment with the available tracking and fulfillment information.

LOST, DAMAGED OR INCORRECT ORDERS

If your package appears to be lost in transit, arrives damaged, or contains an incorrect item, contact us as soon as reasonably possible.

Please include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging where relevant

We'll review the situation and determine the appropriate next step, which may include a replacement, refund, or other appropriate resolution.

INTERNATIONAL SHIPPING

International shipping availability and estimated delivery times vary by destination.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the product or shipping price and may be the customer's responsibility.

Customs processing may also affect estimated delivery times.

QUESTIONS ABOUT YOUR ORDER?

Need help with shipping or delivery?

VAEREN Customer Care
support@vaerenshop.com

Please include your order number so we can assist you faster.

CONTACT CUSTOMER CARE →

For returns after delivery, please see:

RETURNS & EXCHANGES →