Refund Policy

REFUND POLICY

CLEAR REFUNDS. NO GUESSWORK.

Once an eligible return has been received and reviewed, we'll keep you informed and process any approved refund as clearly and efficiently as possible.

For return eligibility, exchanges, and return instructions, please see our Returns & Exchanges Policy.

REFUND ELIGIBILITY

Refunds may be issued for:

Eligible returns accepted under our Returns & Exchanges Policy
Verified damaged or defective products
Incorrect items received
Cancelled orders that have not entered fulfillment, where cancellation is possible
Other circumstances where a refund is required under applicable law

All returns are subject to review before a refund is approved.

HOW REFUNDS ARE ISSUED

Approved refunds will be issued to the original payment method used for the order.

Once approved, please allow up to 10 business days for VAEREN to process your refund.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account. Processing times outside VAEREN's systems are beyond our control.

SHIPPING CHARGES

For standard or change-of-mind returns, original shipping charges are generally non-refundable.

Return shipping costs are also the customer's responsibility unless the item is verified as damaged, defective, incorrect, or otherwise required by applicable law.

If an issue resulted from an error attributable to the order or fulfillment process, we'll review the applicable shipping costs as part of the resolution.

PARTIAL REFUNDS

A full refund may not be available where a returned product:

Shows signs of use or wear
Is damaged after delivery for reasons not attributable to the product
Is missing components or accessories
Is otherwise returned in a condition that reduces its value

Where permitted by applicable law, an appropriate deduction may be made based on the condition of the returned item.

We'll communicate any adjustment before completing the refund.

PROMOTIONS & BUNDLES

For products purchased as part of a bundle, multi-buy offer, or promotion, the refund amount may be adjusted to reflect the original promotional terms.

If returning part of an order means the remaining items no longer qualify for the original discount, the refund may be recalculated accordingly where permitted by applicable law.

CANCELLED ORDERS

If an order is successfully cancelled before fulfillment, any eligible payment will be refunded to the original payment method.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible and our standard return process may apply.

WHERE IS MY REFUND?

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it:

Check your original payment account.
Contact your bank, card issuer, or payment provider, as posting times may vary.
If the refund still cannot be located, contact VAEREN Customer Care with your order number.

We'll help you review the status.

YOUR CONSUMER RIGHTS

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under the laws applicable to your purchase.

NEED HELP?

For questions about a refund, contact:

VAEREN Customer Care
support@vaerenshop.com

Please include your order number so we can assist you faster.

CONTACT CUSTOMER CARE →

For return eligibility and instructions, please see:

RETURNS & EXCHANGES →